Delivery & Returns
All UK orders are shipped for FREE via Royal Mail 1st class large letter.
I ship internationally from the UK via Standard Airmail and I charge a flat rate of £5. Please note tracking information isn't available with standard airmail. All orders over £65 will automatically be upgraded and will include tracking information.
Depending on your location items can sometimes take up to 2-4 weeks. I ship all orders next working day.
Please note that if a package is returned to the courier depot because the courier was unable to make the delivery it is the customers responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a redelivery or pick up of their package and it is returned back to me the customer will need to pay postage costs again for me to post the parcel out again.
If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package.
CUSTOMS & DUTY CHARGES
International orders may be subject to customs charges or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel, we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country so please do get in touch with your local customs office for further information. Mala Moonlight is not responsible for any taxes, duties, or hold-ups at customs on international orders.
RETURNS & REFUNDS
Please contact me within 14 days of receiving your order if you have any problems with your order or would like to return a product. For a return to be accepted you must contact me within 14 weeks of the item arrived and then return the item to me within a further 14 days.
Returns and registered company address:
53 Kingscourt Road
London, SW16 1JA
Any questions please email me at email@example.com