Delivery & Returns

SHIPPING

All orders are ship next working day. 

UK - Standard Delivery First Class, 1-3 working days, FREE! 
UK - Next Day Delivery, delivered next day before 1pm £7.65 (Monday - Friday dispatches, order before 1pm. Saturday delivery cannot be guaranteed).

INTERNATIONAL - Standard International Delivery - no tracking, 15 - 25 days, £5
INTERNATIONAL - All orders over £65 will automatically be upgraded and will include tracking information.
INTERNATIONAL - All orders over £150 will automatically be upgraded to FREE Shipping.

Any questions please email me at hello@malamoonlight.com


TAXES
International orders may be subject to customs charges or duties depending on specific countries rules and laws. To avoid this customers have the option to place their order on our Etsy shop - where tax will be added during the checkout process and you will not have to pay any extra on import to your county. 

DELIVERY ADDRESS

Please note that if a package is returned to the courier depot because the courier was unable to make the delivery it is the customers responsibility to communicate with the courier to re-deliver or pick up their package. If the customer fails to arrange a redelivery or pick up of their package and it is returned back to me the customer will need to pay postage costs again for me to post the parcel out again.

If a customer inputs the wrong delivery address and the parcel is delivered to that address it is the customers responsibility to retrieve the package.

RETURNS & REFUNDS

Please contact me within 14 days of receiving your order if you have any problems with your order or would like to return a product. For a return to be accepted you must contact me within 14 weeks of the item arrived and then return the item to me within a further 14 days.

Returns and registered company address:

Mala Moonlight
53 Kingscourt Road
London, SW16 1JA
United Kingdom